Safety & Boundaries
Your wellbeing is our top priority. Please read these important guidelines about how to use WithYou safely and what to do in an emergency.
If you're in immediate danger or crisis
WithYou is not equipped to handle emergency situations. If you are experiencing a mental health crisis, thoughts of self-harm or suicide, or are in immediate danger, please:
- Call your local emergency services (911 in the US)
- Contact a crisis hotline in your country
- Go to your nearest emergency room
- Reach out to a trusted friend, family member, or mental health professional
What WithYou provides
✓ Supportive conversation
A friendly, empathetic space to talk about your day, feelings, or whatever's on your mind.
✓ Emotional support
Validation, understanding, and a non-judgmental ear when you need to vent or process emotions.
✓ Companionship
A consistent presence to help you feel less alone during difficult times.
What WithYou does not provide
✗ Medical or mental health treatment
WithYou companions are not therapists, counselors, psychologists, or medical professionals. We do not diagnose conditions, prescribe treatment, or provide clinical mental health care.
✗ Crisis intervention
Our AI companions are not trained or equipped to handle emergency situations, suicidal ideation, self-harm, or acute mental health crises.
✗ Professional advice
We cannot provide medical, legal, financial, or other professional advice. Always consult qualified professionals for these matters.
✗ Human connection replacement
WithYou is designed to supplement, not replace, human relationships and professional support. We encourage you to maintain and build real-world connections.
Safe usage guidelines
Be honest about your needs: If you're experiencing severe depression, anxiety, or other mental health conditions, please work with a licensed mental health professional alongside using WithYou.
Know the limits: If you find yourself discussing crisis situations, self-harm, or feeling unsafe, it's time to reach out to professional emergency services.
Maintain other support: Use WithYou as one tool among many. Continue building and maintaining relationships with friends, family, and professionals.
Trust your instincts: If something doesn't feel right or helpful, stop using the service and seek appropriate support.
How to report issues
If you experience inappropriate responses, technical issues, or have safety concerns about the service, please report them immediately:
- • Use the "Report" button in the chat interface
- • Email us at support@withyou.chat
- • Contact us through the contact page
We review all reports seriously and use them to improve the safety and quality of our service.
Privacy & data protection
Your conversations are private and encrypted. We take data protection seriously:
- ✓Conversations are encrypted and stored securely
- ✓We never sell your data to third parties
- ✓You can delete your chat history anytime
- ✓We use data only to improve the service and ensure safety