Refund Policy

Last Updated: August 2026

Operator: DIGITAL PUSH BOX LTD (Reg. No. 513809590)
Herzliya, Israel
Contact: support@withyouchat.com

This Refund Policy explains our policies for refunds and billing issues relating to WithYouChat access pass purchases.

One-Time Purchases

WithYouChat does not offer subscriptions. All purchases are one-time payments for a fixed access period. There are no recurring charges and no automatic renewals. Access expires automatically at the end of the purchased period, and no further payment is collected.

If you want continued access after your purchased period expires, you must actively purchase another access pass.

Free Trial

WithYouChat offers a free trial of 10 messages with no credit card required. No payment is collected during the free trial, so no refund is applicable.

7-Day Money-Back Guarantee

Eligibility

If you are not satisfied with your access pass purchase, you may request a full refund within 7 days of your purchase, provided:

• The refund request is made within 7 days of the original purchase date
• You have not used the service extensively (generally fewer than 10 messages sent)

This refund guarantee applies to each eligible purchase. Refund requests that do not meet these conditions will be evaluated on a case-by-case basis.

How to Request a Refund

1. Email support@withyouchat.com within 7 days of your purchase
2. Include the email address associated with your account
3. Include the approximate purchase date and the access pass you purchased
4. Briefly describe the reason for your refund request

Approved refunds will be returned to the original payment method where possible.

Refund Processing

Once a refund is approved, we will process it promptly. The time for the refund to appear in your account depends on your bank or payment provider. We cannot guarantee a specific number of days as processing times vary by institution.

Duplicate Charges and Incorrect Charges

If you believe you have been charged more than once for the same purchase, or if you believe a charge on your statement is incorrect, contact us immediately at support@withyouchat.com.

We will investigate and, where a duplicate or incorrect charge is confirmed, process a full refund of the duplicate or erroneous amount.

Unauthorized Transactions

If you did not authorize a charge that appears on your statement, contact us immediately at support@withyouchat.com so we can investigate.

We take unauthorized transactions seriously and will work with you to resolve the situation as quickly as possible.

Technical Problems Preventing Access

If you purchased an access pass but were unable to access the service due to a technical problem on our end, please contact us at support@withyouchat.com.

We will work to resolve the issue or, where appropriate, provide a refund or extension of your access period.

Payment Disputes and Chargebacks

If you believe a payment is incorrect, duplicated, unauthorized, fraudulent, or associated with a technical problem, please contact us at support@withyouchat.com as soon as possible so we can investigate and work to resolve the issue directly.

We encourage customers to contact us before initiating a payment dispute or chargeback with their bank or card provider, as many issues can be resolved more quickly through direct communication.

Clearly fraudulent or abusive payment activity may result in account restrictions where permitted by applicable law.

Applicable Consumer Rights

This policy does not limit any statutory rights you may have under applicable consumer protection laws in your country or region. Where applicable law provides you with additional rights, those rights apply.

Exceptional Circumstances

We reserve the right to consider refund requests outside the standard policy on a case-by-case basis for exceptional circumstances. Such decisions are at our sole discretion and do not set a precedent for future requests.

Price Changes

We may change access pass prices. Price changes will be communicated in advance and will not affect purchases already completed.

Contact Us

For all billing, refund, or payment enquiries:

Email: support@withyouchat.com

DIGITAL PUSH BOX LTD (Reg. No. 513809590), Herzliya, Israel

More billing questions? See our Billing & Payment FAQ.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted with an updated "Last Updated" date. Your continued use of WithYouChat after changes constitutes acceptance of the updated policy.